1. General Information
Alto Padrão Imóveis Rio Ltda, registered under Tax ID No. 63.562.662/0001-75, located at R Bulhões Carvalho, 238 - AP T 802, Copacabana, Rio de Janeiro - RJ, ZIP 22081-001, is committed to protecting the personal data of its clients and website visitors, in compliance with the Brazilian General Data Protection Law (LGPD - Law No. 13.709/2018).
This Privacy Policy describes how we collect, use, store, and protect your personal information in the context of luxury real estate services.
2. Data Collected
We may collect the following information:
- Identification data: Full name, Tax ID (CPF), Company Tax ID (CNPJ), date of birth, nationality
- Contact data: Email, phone number, current address, correspondence address
- Financial data: Income information, payment capacity, bank details, credit history
- Property preferences: Location preferences, property type, budget range, amenities desired
- Visit data: Property viewing history, feedback, appointment schedules
- Transaction data: Purchase history, rental agreements, contracts
- Documentation: ID documents, proof of income, references
- Browsing data: IP address, browser type, pages visited, property searches
3. Purpose of Data Processing
The collected data is used to:
- Provide personalized property recommendations
- Schedule and manage property viewings
- Process property sales and rental transactions
- Conduct financial qualification and credit checks
- Prepare contracts and legal documentation
- Manage property portfolios for clients
- Provide investment advisory services
- Communicate property listings and market updates
- Maintain client relationship and after-sales service
- Comply with legal and fiscal obligations
- Improve our services and market analysis
4. Legal Basis for Processing
Data processing is performed based on:
- Consent: When you expressly authorize the use of your data, especially for financial information
- Contract execution: To fulfill real estate transaction contracts
- Legal obligation: To comply with tax laws and real estate regulations
- Legitimate interest: For property recommendations and market communications
5. Data Sharing
Alto Padrão Imóveis does not sell or commercialize personal data. We may share data only with:
- Property owners: For showing and transaction purposes
- Financial institutions: For mortgage and financing arrangements
- Legal professionals: For contract preparation and legal compliance
- Credit bureaus: For financial qualification (with consent)
- Property management companies: For property maintenance services
- Insurance companies: For property insurance arrangements
- Real estate associations: For MLS listings and market data
- Government authorities: For property registration and tax compliance
- Legal authorities: When required by law or court order
6. Data Security
We implement technical and organizational measures to protect your data:
- Secure document management systems
- Protected financial information storage
- Access controls to sensitive client data
- Encrypted communications
- Regular security audits
- Employee training on data protection and confidentiality
- Strict confidentiality procedures
- Regular backups
- Secure disposal of physical documents
7. Your Rights as Data Subject
Under LGPD, you have the following rights:
- Confirmation and access: Confirm the existence of processing and access your data
- Correction: Request correction of incomplete, inaccurate, or outdated data
- Anonymization, blocking, or deletion: Request removal of unnecessary data
- Portability: Request data portability
- Deletion: Request deletion of data processed with consent
- Information: Obtain information about data sharing
- Revocation: Revoke consent at any time
- Opposition: Object to the processing performed
8. Cookies and Similar Technologies
We use cookies to improve your browsing experience and remember your property preferences. You can configure your browser to refuse cookies.
9. Data Retention
We retain your data for the time necessary to:
- Fulfill the purposes described in this policy
- Duration of client relationship
- Transaction records: for legal and warranty purposes (minimum 10 years)
- Financial records: for fiscal purposes (generally 5 years)
- Property viewing history: for service continuity
- Contracts and legal documents: as required by law
- Legal prescription periods
- Exercise of legal rights
After these periods, data will be securely deleted or anonymized.
10. International Data Transfer
Your data is stored and processed in Brazil. For international clients, we may transfer data with appropriate safeguards and in compliance with LGPD.
11. Minors
Our services are intended for individuals over 18 years of age. We do not intentionally collect data from minors without parental or guardian consent.
12. Changes to This Policy
This Policy may be updated periodically. Significant changes will be communicated by email or registered mail.
13. Data Protection Officer (DPO)
For data protection inquiries, please contact us using the information below.
14. Contact
To exercise your rights or clarify questions:
Alto Padrão Imóveis Rio Ltda
Tax ID: 63.562.662/0001-75
Address: R Bulhões Carvalho, 238
AP T 802
Copacabana
Rio de Janeiro - RJ
ZIP: 22081-001
Privacy Email: privacy@altopadraoioveisrio.com.br
Phone: (21) 0000-0000
We will respond to your requests within 15 calendar days, extendable by another 15 days with justification.
15. Applicable Law and Jurisdiction
This Policy is governed by the laws of the Federative Republic of Brazil, especially Law No. 13.709/2018 (LGPD). The jurisdiction of Rio de Janeiro/RJ is elected to resolve any disputes.
Last updated: December 2025